Frequently Asked Questions (FAQ)

Do you accept returns or exchanges?

• All sales are final. Please refer to our Return Policy for full details.

How do I know what size to order?

• We provide sizing recommendations in each product description. If you’re between sizes, we suggest sizing up.
• If you have questions, feel free to DM us on Instagram @officialshoegun or email info@theshoegun.com.

Can I get a refund if I change my mind?

• No. Refunds are not given for buyer’s remorse, sizing issues, or heel height preferences. Please review all details before ordering.

Do you ship internationally?

• Currently, we only ship within the U.S. Stay tuned for international shipping in the future!

My package shows delivered but I never got it. What now?

• Please contact the carrier directly (USPS/UPS) to file a claim.
• We are not responsible for packages marked as “delivered” by the carrier.